Cancellation Policy

At Black Diamond Academy, we invest significant time and resources into preparing for every course. The following Cancellation Policy applies to all bookings — in-person masterclasses and online courses — and forms part of our full Terms and Conditions.

1. Cancellation by the Student

If you need to cancel your place on a course, the following terms apply:

• All cancellations must be made in writing by email or direct message to Black Diamond Academy. Verbal notice is not accepted.
• A minimum of 7 days' notice is required prior to the course start date for any cancellation request to be considered.
• Cancellations made with 7 or more days' notice: your deposit will be forfeited; any remaining balance paid beyond the deposit will be refunded.
• Cancellations made with fewer than 7 days' notice: the full course fee is non-refundable. No refund will be issued for any amount paid.
• Non-attendance on the day without prior notice (no-show) will be treated as a late cancellation — no refund of any monies paid will be made.

2. Deposit — Non-Refundable & Non-Transferable

Please be aware of the following important conditions regarding your deposit:

• Your deposit is non-refundable under all circumstances, including illness, personal emergencies, work commitments, or change of plans.
• Your deposit is non-transferable — it cannot be moved to a different course date, a different course, or a different person.
• Exceptions will not be made to this rule regardless of the circumstances. We strongly advise that you take out appropriate personal insurance if you are concerned about unforeseen events.

3. Rescheduling Requests

• Requests to reschedule your place to a future course date must be made in writing with a minimum of 7 days' notice.
• Rescheduling is subject to availability and is at the sole discretion of Black Diamond Academy.
• Black Diamond Academy does not guarantee that an alternative date will be available.
• Where rescheduling is agreed, your deposit will not be transferred — a new deposit will be required to secure the new date.
• Rescheduling requests made with fewer than 7 days' notice will not be accepted.

4. Cancellation by Black Diamond Academy

• Black Diamond Academy reserves the right to cancel or reschedule a course in exceptional circumstances, such as instructor illness, insufficient enrolments, or circumstances beyond our control.
• In the event of cancellation by Black Diamond Academy, students will be offered either a transfer to the next available course date or a full refund of all monies paid.
• Black Diamond Academy accepts no responsibility for any costs incurred by students as a result of a course cancellation, including but not limited to travel, accommodation, or products purchased.

5. Online & Self-Paced Courses

• Self-paced online courses are non-refundable once access to course materials has been granted.
• If you experience a technical issue preventing access, please contact Black Diamond Academy and we will do our best to assist.
• Cancellation of an online course booking before access is granted will result in forfeiture of the full payment, as course materials are prepared and allocated upon booking.

6. How to Cancel

To notify Black Diamond Academy of a cancellation, please contact us via:

• Instagram direct message: @blackdiamondacademy_yorkshire or @sue.rangeleynailacademy
• Email: info@blackdiamondacademy.co.uk

Please include your name, course date, and the reason for cancellation in your message. Cancellations are only valid once you have received written confirmation from Black Diamond Academy.

These are Black Diamond Academy policies, and if booking a GelBottle course, their policies may differ.